Chapter 12

Assessment and Evaluation in the Workplace

Employee Selection and Promotion

Performance Evaluation

Performance Appraisals

Techniques for improving performance appraisal accuracy Judging Team Performance

The Abuse of Evaluation


Productive Thinking

Establishing Criteria for Evaluation

Simulating Work: Assessment Centers and Other Techniques Interviews

Productive Thinking

Personality Assessment: MMPI and Others

General Ability and Related Tests

Job Interest Inventories

Honesty Tests

A Closer Look at Honesty Tests

Measuring Quality and Customer Satisfaction

The Productive Uses of Assessment and Evaluation

Productive Thinking

Highlighted company names in the index are linked to the corporation's homepage. For additional, current information about the company, check their site. The number to the right of the company is the page number in the text where the company is discussed. Other resources include Hoover's database and Web search engines.

Go to the Index of Companies in Chapter 12

Prepared by Mark Garrison, January, 1998