Chapter 2

Communication Processes

A Model of Communication

The Goals of Communication Productive Thinking


Verbal Communication Channels

Nonverbal Communication Channels A Closer Look at Communication Spaces

Verbal Versus Nonverbal Communication

Productive Thinking

Two Basic Factors in Shared Communication

Contexts of Communication: Frames and Filters Organizational Culture and Communication Productive Thinking

Highlighted company names in the index are linked to the corporation's homepage. For additional, current information about the company, check their site. The number to the right of the company is the page number in the text where the company is discussed. Other resources include Hoover's database and Web search engines.

Go to the Index of Companies in Chapter 2

Prepared by Mark Garrison, January, 1998