Communication Processes

A Model of Communication

The Source

The Message

The Receiver

Convey Information

Direct and Control Action

Motivate

Express Feelings

Verbal Communication Channels

Oral Communication

Written Communication

New Technology

Body language--Online impressions.
Body language--Sales and impressions.
Facial expressions, Raising Your Child's Social IQ: Help Them Read Faces.

Gestures and Facial Expressions

Eye Contact

Body Language

Personal Space (Proxemics)

Verbal Versus Nonverbal Communication

Productive Thinking

Two Basic Factors in Shared Communication

Common Ground

The Cooperative Principle

Culture

Cultural variations in body language--Japanese.
Gestures--Korean cultural differences.

Emotion and Personality

External expression of emotion.

Basic Internal Patterns
Upward Communication

Downward Communications

Lateral Communication

Grapevines

Boundary Spanning

Internal Versus External

 
Highlighted company names in the index are linked to the corporation's homepage. For additional, current information about the company, check their site. The number to the right of the company is the page number in the text where the company is discussed. Other resources include Hoover's database and Web search engines.

Go to the Index of Companies in Chapter 2

Prepared by Mark Garrison, January, 1998